Terms and Conditions

Delivery:

The prices shown on our website do not include the cost of delivery.
Our delivery costs vary according to the weight of your order.

Despatch:
Your order will normally be dispatched the same day if we receive it before 2pm Monday to Friday with the exception of English public holidays.

We will try to dispatch orders received after 2pm on the same day, but if that is not possible, they will be dispatched the next working day.

Working days do not include weekends.

Payment:
We accept the following cards:

Mastro, Electron, Visa, Delta, Mastercard & Switch

We also accept PayPal.


Ordering:
If you have any problems ordering via our website email us on sales@plutospets.co.uk
We will do our best to assist.

After Ordering:
When the delivery arrives please check the goods to make sure they are what you required and that they are in good condition.

All shortages or discrepancies must be notified to us by email or in writing within 48 hours of receipt of your order.

Please retain your invoice/order number. If you need to discuss your order or make a warranty claim we will ask you for your order number.

Refund, Replacment & Cancellation Terms:

All faulty items are replaced upon inspection, we do not pay for returned purchases. If unhappy with any order we will refund if a valid reason given.

The Currency of Transactions Accepted:

GBP, EUR & USD

There are no export restrictions




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